Warranty Information
Warranty5-Year Limited WarrantyFor five (5) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Main Frame
3-Year Limited WarrantyFor three (3) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Fixed-position Seat Post
13-Month Limited WarrantyFor thirteen (13) months from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:Electronic Assemblies, including:
Charger Assembly
Controller
Joystick
Main Frame Assemblies, including:
Metal Seat Framing
Other Components, including:
Electrical Harnesses
Accessories
Anti-tip Forks
Front Riggings
Bearings and Bushings
Motor/Gearbox Assembly
Brakes (Electronic Function ONLY)
Caster Forks
Front Rigging Mounting Brackets
13-Month WarrantyThe batteries are covered by a separate thirteen (13) month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.Note: Starting from date of product delivery, battery charge must be maintained to ensure warranty coverage. For mobility products which are not used regularly, or during periods of storage prior to and after purchase date, batteries must be charged once a week, for 24 hours. Failure to do so will void battery warranty.6-Month Warranty - Lithium Ion BatteriesLithium-Ion batteries are covered by a separate six (6) month warranty, provided by the battery manufacturer. Batteries are not guaranteed by Pride.Warranty ExclusionsThis warranty does not extend to those items which may require replacement due to normal wear and tear, including:
ABD Plastic Shrouds
Brake Pad
Motor Brushers
Tires and Tubes
Upholstery and Seating
Fuses/Bulbs
Circumstances beyond the control of Pride
Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized IN ADVANCE, by Pride Mobility Products
Repairs and/or modifications made to any part without specific consent from Pride
Exclusions also include components with damage caused by:
Contamination
Abuse, misuse, accident, or negligence
Battery fluid spillage or leakage
Commercial use or use other than normal
Improper operation, operation, maintenance, or storage
