Frequently Asked Questions

Find answers to common questions abour our medical equipment, delivery, rentals, service, repairs, and payment options. If you don't see what you're looking for, call us at (801) 906-3900. A real person will pick up.

Ordering & Shopping

Can I try the equipment in person before I buy?

Yes, and we strongly encourage it for items like lift chairs, wheelchairs, and power scooters. Our showroom at 3737 S State Street in Salt Lake City has floor models you can sit in, test, and compare. Our specialists will help you with sizing and features so you get the right fit. Walk-ins are welcome Monday–Friday, 9:30 AM – 6:00 PM, and Saturday, 10:00 AM – 3:00 PM.

Do you offer Free shipping?

Yes! Orders of $75 or more ship free. For local customers in the Salt Lake City area, we also offer same-day delivery on many in-stock items. Call us to check availability.

Can I order online and pick up in store?

Yes. Place your order at affinityhomemedical. com and call us at (801) 906-3900 to coordinate pickup at our showroom. We will also notify you when your equipment is ready for pickup.

What if the product I need is out of stock?

Call us. Our team has strong relationships with manufacturers such as Golden Technologies, Pride Mobility, Drive Medical, Medline, McKesson, and many more brands. We can often track down specific items within a few business days, even those listed as out of stock on our website.

Do I need a Prescription to buy medical Equipment?

For most of the equipment we sell wheelchairs, lift chairs, walkers, hospital beds, power mobility scooters no prescription is required. You can purchase directly from our store or website.

Delivery & Setup

Do you deliver and set up equipment at my home?

Yes. For larger items like hospital beds, lift chairs, and power wheelchairs, we offer professional delivery, in-home setup, and instruction so you know how to use your equipment safely from day one.


How far do you deliver? Do you serve areas outside of Salt Lake City?

We primarily serve the Wasatch Front, including Salt Lake City, South Salt Lake, West Valley City, Murray, Sandy, Draper, Provo, Ogden, Layton, and surrounding communities. We've also delivered to visitors staying in Park City, Deer Valley, and other resort areas. If you're outside our core delivery zone, call us. We can often work something out or ship directly to your door.

Will my hospital bed or lift chair fit through my doors and hallways?

Most standard hospital beds and lift chairs fit through a standard 36-inch doorway. Older homes in the Salt Lake City area may have narrower 30- or 32-inch doorways — if you're concerned about clearance, call us with your measurements, and we'll confirm before delivery. For bariatric or oversized equipment, we'll work with you to plan the best path into your home.

Do you offer same-day delivery?

Yes! We offer same-day delivery on in-stock items for orders placed before 1:00 PM, Monday through Friday, within the Salt Lake City metro area. Need it even faster? We also offer Hot Rush delivery for urgent situations because sometimes a hospital bed or wheelchair can't wait until tomorrow. Call us at (801) 906-3900 to check availability and schedule your delivery.

Flexible Rentals for every situation

Equipment Rentals

What equipment is available for rent?

We offer rentals on hospital beds, lift chairs, wheelchairs (manual and power), power scooters, knee scooters, oxygen concentrators, and patient lifts. All rental equipment is professionally maintained, sanitized, and inspected between uses. We offer both short-term(daily, weekly) and long-term (monthly) rental options. See Rentals.

Can I rent medical equipment while visiting Utah for vacation?

Absolutely, we do this regularly. Whether you're visiting Salt Lake City, Park City, Deer Valley, or elsewhere in Utah for a family trip, ski vacation, conference, or medical travel, we can deliver rental equipment (wheelchairs, scooters, hospital beds, oxygen) directly to your hotel, Airbnb, or family member's home and pick it up when you're done. Call us at(801) 906-3900 to arrange delivery or book online.

Can I apply my rental payments towards purchase?

Rental fees are separate from purchase pricing and are not applied as credit toward a future buy. However, renting is still a great way to try equipment like lift chairs and hospital beds in your own home before committing to a purchase.Many of our customers do exactly that. If you decide to buy after renting, give us a call and we'll make sure you're getting the best value on the equipment that's right for you.

How much does it cost to rent medical equipment?

Rental pricing varies by equipment type and rental duration. For example, a manual wheelchair rental costs less per week than a power scooter or hospital bed. Generally, longer rental periods come with a lower daily rate. We offer daily, weekly, and monthly rental options to fit your situation. Call us at (801) 906-3900 for a quick quote we just need to know what equipment you need and how long you need it.

What happens if rented equipment breaks or malfunctions?

If something goes wrong with your rental equipment during normal use, call us right away at (801) 906-3900. We'll troubleshoot over the phone when possible and arrange a repair or replacement if needed.We don't want you going without equipment you depend on. Renters are responsible for damage caused by misuse or neglect, but normal wear and tear is on us.

How much does it cost to rent a wheelchair?

Wheelchair rental pricing depends on the type of wheelchair and how long you need it. A manual wheelchair starts at around $50 per week, while power wheelchairs and heavy-duty models are higher due to their complexity and value. We offer daily, weekly, and monthly rental rates and the longer the rental period, the better the daily rate works out. All of our rental wheelchairs are professionally cleaned, inspected, and ready to go. Call us at (801) 906-3900 for an exact quote based on your specific needs, or stop by our showroom at 3737 S State Street SLC, UT, 84115 to see what's available.

We fix what keeps you moving

Service & Repair

What brands do you service and repair?

Our technicians service equipment from Drive Medical, Medline, Pride Mobility, Golden Technologies, Permobil, and many other manufacturers. Common repairs include battery replacement, joystick repair, motor issues, caster replacement, upholstery repair, and general tune-ups for power wheelchairs, scooters, and lift chairs.

Do you sell replacement batteries for power chairs and scooters?

Yes. Batteries are the most commonly replaced component on power mobility equipment. Most power wheelchair and scooter batteries last1 to 2 years depending on use. Signs you need a new battery include shorter run times, sluggish performance, or the battery not holding a full charge. Bring your chair or scooter in and our team can test the battery and replace it while you wait in many cases.

How often should I service my power wheelchair or scooter?

We recommend having your power wheelchair or scooter professionally inspected at least once a year similar to a car tune-up. Regular maintenance catches worn tires, weak batteries, loose connections, and brake issues before they become safety problems. Between professional check-ups, keep your equipment clean, charge the batteries fully after each use, and check tire pressure regularly. If anything feels off unusual noises, slower speed, pulling to one side bring it in sooner.

Do you offer in-home equipment Repair?

Yes! We offer both in-home and in-store service options to fit your needs. For in-home visits within the Salt Lake Valley, our service rate starts at $120, which covers the technician's travel and diagnostic time. Pricing may vary for locations outside the valley. If you'd prefer to bring your equipment to us, in-store service starts at $75 and for minor issues like quick adjustments or simple troubleshooting, there's often no charge at all. Whether it's a power wheelchair that's pulling to one side, a lift chair remote that stopped working, or a scooter battery that won't hold a charge, give us a call at (801) 906-3900 and we'll figure out the best way to get you taken care of.

Do you repair lift chairs?

Yes we service and repair lift chairs from the major brands we carry, including Golden Technologies and Pride Mobility. Common repairs include motor replacement, remote control issues, wiring problems, and upholstery wear. If your lift chair was purchased through Affinity Home Medical, you're covered by one year of complimentary in-home service we'll come to you at no charge. For lift chairs purchased elsewhere, we're still happy to help. Our in-home service rate starts at $120 within the Salt Lake Valley. If you're not sure what's wrong, call us at (801) 906-3900 and describe the issue we can often troubleshoot over the phone and let you know whether it's a quick fix or something that needs a technician.

Helping you Take care of the people you love

For Caregivers & Family Members

My parent keeps falling at home. What equipment can help prevent falls?

Falls are the leading cause of injury for seniors, and the right equipment can significantly reduce the risk. Depending on where the falls are happening, we typically recommend a combination of solutions. For the bathroom, grab bars, raised toilet seats, shower chairs, and non-slip bath mats make the most dangerous room in the house much safer. For general mobility, a rollator or walker provides stability when moving around the house. For getting in and out of seating, a lift chair eliminates the strain and instability of standing up from a low couch or recliner. Bed rails and hospital beds with adjustable height also help prevent falls during the night. Every home is different, so call us at (801) 906-3900 and tell us what's happening. We'll help you put together a practical plan that fits your parents' situation and your budget."

Can Affinity help me choose the right equipment if I'm not sure what I need?

That's what we're here for. Unlike big-box retailers or online-only stores, we have trained equipment specialists who can ask the right questions, understand the patient's needs, and recommend specific products. You can call us, visit the showroom, or describe the situation and we'll walk you through options and pricing no pressure. Many of our customers are adult children helping aging parents, and we understand the urgency and emotion involved.

My parents are being discharged from the hospital. What equipment do they need at home?

This depends on their condition and mobility level, but the most commonly needed equipment after a hospital discharge includes:

Hospital bed- if they need to be in an elevated or adjustable position for recovery.
Wheelchair or walker— for mobility around the house.
Raised toilet seat and grab bars for safe bathroom use.
Shower chair or transfer bench- for bathing safely.
Lift chair- if getting in and out of regular furniture is difficult.

If you're not sure what's needed, call us at(801) 906-3900and describe the situation. Our team helps families navigate this transition every day and can recommend the right combination of equipment.

How do I know when it's time to get my parent a wheelchair or mobility aid?

If your parent is avoiding activities they used to enjoy, holding onto walls or furniture when walking, getting winded after short distances, or has had one or more falls in the past few months, it may be time to explore mobility options. A walker or rollator is a good first step for someone who can still walk but needs balance support. A wheelchair or power scooter may be the better choice if walking has become painful, exhausting, or unsafe. Many families wait too long because using a wheelchair feels like "giving up," but the reality is the opposite. The right mobility aid gives your parent their independence back and keeps them safe. At Affinity Home Medical, we help families navigate this decision every day. Bring your parent into our showroom at 3737 S State Street and let them try different options with our team. There is no pressure, no sales pitch, just honest guidance from people who understand what your family is going through.

Affordable care shouldn't be complicated

Payments and Financing

What financing options do you offer?

We partner with both CareCredit and Synchrony Bank to offer flexible healthcare financing. Both options let you spread the cost of your purchase into manageable monthly payments, which makes larger items like lift chairs, power wheelchairs, and hospital beds more affordable without sacrificing quality. You can check if you prequalify for either option without impacting your credit score. Ask our team in store and we'll walk you through the process. Many of our customers are approved in just a few minutes.

What payment methods does Affinity Home Medical accept?

We accept just about every way you'd like to pay. That includes cash, personal checks, and all major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept HSA (Health Savings Account) and FSA (Flexible Spending Account) cards, which allow you to use your pre tax healthcare dollars toward medical equipment purchases. For larger purchases, we offer financing through CareCredit and Synchrony Bank so you can spread the cost into monthly payments. Whether you're picking up a pack of CPAP filters or purchasing a new lift chair, we make the payment process simple

Why should I buy medical equipment out of pocket rather than go through insurance?

Buying directly from Affinity Home Medical means you skip the headaches that come with insurance based suppliers. There are no prior authorization delays, no claim denials, no waiting weeks to find out if your equipment is approved, and no being told you can only choose from a limited selection of products. When you buy from us, you pick the exact equipment that fits your needs, you take it home the same day in many cases, and you know exactly what you're paying upfront. Many of our customers tell us they wish they had come to us first instead of spending weeks fighting with their insurance company.

Do you price match?

We are confident in our pricing, and our customers frequently tell us we're as competitive as or better than online retailers. If you find a lower price on the exact same product from an authorized dealer, give us a call. We'll do our best to work with you on price. Keep in mind that when you buy from Affinity Home Medical, your purchase includes personal product selection, local delivery and setup, in home instruction, and access to our service and repair team. That level of support is part of the value, even when the sticker price looks the same.

Still Have Questions?

Our team is here to help; no question is too small.
📞 Call:(801) 906-3900📍 Visit:3737 S State Street, Salt Lake City, UT 84115🕐 Mon–Fri: 9:30 AM – 6:00 PM  |  Sat: 10:00 AM – 3:00 PM