I found Affinity Home Medical on the internet, so I was not sure what to expect when I arrived. My mother had broken her hip, had surgery and had been sent to a Rehab facility for physical therapy. After the worst 12 hours imaginable, she was ready to get out of that facility. I spent all night trying to research and figure out what we would need to take her home and not only be able to keep her comfortable but also provide a safe place for her to recover and provide her the equipment to rehab quickly. What I found was 2 gentleman at Affinity who stopped working on anything else to help me find the best equipment for her needs. They were knowledgeable, friendly and best of all had everything I needed. It truly was a one stop shop for me! Thank you Affinity Home Medical!
I walked into Affinity expecting the usual level of service I had previously experienced in these type of places when shopping for home medical items for my and my husband's ailing parents. But boy was I surprised! I was greeted by Sonny who when hearing what the senior lady I brought into the store needed, took us to the area of walkers and proceeded to offer choices which matched her needs. He then adjusted the three walkers in which she was interested and had her walk around the store with each and sit on each. When she made her decision he took the new walker out of the box, adjusted it to her size, offered to label her name on the walker and helped her put it into our car. His level of knowledge was obvious from his explanation of the pros/cons of each walker. His professional and heartfelt caring of her as a customer went beyond expectations. The prices for the home medical devices are competitive with other home medical stores but the service, knowledge, professionalism and caring from Sonny and his staff are superior! I won't be going anywhere else when the next home medical device is needed.
This company is awesome to deal with. We called from the SLC airport and ordered a motorized wheelchair......it was at our hotel within 2 hours and we were wonderfully blessed. The gentleman that delivered it called and gave us his cell number that we could call if we had any problems. Would highly recommend them.