Privacy Policy
Last updated: July 3, 2025
Affinity Home Medical (“we,” “our,” “us”) operates this website and online store.
We use Shopify to power our Services. This Privacy Policy explains how we collect,
use, and share your personal information when you visit our site, make a purchase,
or communicate with us.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
“Personal information” means data that identifies you or can reasonably be linked to you.
We may collect the following types of information:
Contact Information
- Name
- Shipping and billing addresses
- Phone number
- Email address
Payment & Billing Information
- Credit or debit card details
- Payment confirmations
- Transaction information
Account Information
- Username and password
- Preferences and settings
- Security questions
Transaction Details
- Products viewed, added to cart, or purchased
- Returns and exchanges
- Order history
Communications
- Information you provide when contacting customer support or communicating with us
Device & Usage Data
- IP address
- Browser and device type
- Pages viewed and interactions with the website
- Cookies and similar technologies
2. How We Collect Information
We may collect personal information in the following ways:
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Directly from you when you create an account, place an order, or contact us.
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Automatically when you use our website, through cookies, your device, and browsing activity.
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From service providers such as payment processors, shipping partners, and analytics tools.
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From partners or third parties, when applicable.
3. How We Use Your Information
We use your personal information to provide, maintain, and improve our Services, including to:
Provide and Improve Services
- Process orders, payments, shipping, returns, and exchanges
- Manage and maintain your account
- Save preferences and recommend products
- Customize and improve your shopping experience
Marketing & Advertising
- Send promotional emails, text messages, or mail (where permitted)
- Show personalized advertisements on our site or other websites
Security & Fraud Prevention
- Verify your identity and authenticate your account
- Detect, investigate, and prevent fraud or illegal activity
- Protect the security of our Services
Customer Support
- Respond to your questions and requests
- Assist with orders, returns, and account issues
Legal Compliance
- Comply with legal and regulatory obligations
- Respond to lawful requests and legal processes
4. How We Share Your Information
We may share your personal information in the following situations:
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With Shopify to host our store, process payments, and support our Services.
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With service providers who help us operate our business, such as IT, payment processing,
shipping, customer support, and data storage providers.
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With marketing and advertising partners who help us deliver ads and promotional content.
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With third parties at your direction, such as shipping carriers or when you use social logins or widgets.
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With our affiliates within our corporate group.
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In connection with business transactions, such as a merger, acquisition, or sale of assets.
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When required by law or to protect our rights, property, or safety and that of others.
