Terms & Conditions- PrIvacy

1. Returns
We are happy to replace or refund products that are defective due to manufacturing defects or workmanship issues within 14 days of purchase. Manufacturer warranties remain in effect as stated by each manufacturer, and we are glad to assist with warranty facilitation during the warranty period.

NOTE: For health and hygiene reasons, certain items are NOT eligible for return if they have been worn next to the skin, used for sanitary or hygienic purposes, or are disposable. These items include, but are not limited to:

• Bathroom safety products

• Shower chairs

• Underlays

• Cushions

• Incontinence products

2. Taxes
Affinity Home Medical automatically charges and withholds applicable sales tax for orders delivered within the same state. For orders shipped to other states, you are solely responsible for any applicable sales or other taxes.

3. Multiple Product Orders
We make every effort to ship all products in your order together. If certain items are unavailable at the time of shipment, they will be shipped separately as they become available, unless you request otherwise. You will be charged only for the items in each shipment, plus applicable shipping fees. Shipping charges are applied based on the rate quoted at checkout, and the full shipping charge may apply to the first shipment in a multi-shipment order.

4. Privacy
We take your privacy and security seriously. When you make a purchase on our website, you provide personal details such as your name, email address, billing and shipping addresses, phone number, credit card information, and account password. This information is used solely to process your orders, communicate order updates, and personalize your shopping experience.

Our secure servers protect your information with advanced encryption and firewall technology.

We may occasionally notify you of promotions, specials, or new additions to Affinity Home Medical’s offerings. You can unsubscribe from these communications at any time by following the unsubscribe instructions in any promotional email.

We may collect your information when you enter contests or prize drawings. If you win, we will use your contact details to send the prize and notify you by email. Contest participants are automatically enrolled in our promotional email list, which can be opted out of at any time using the unsubscribe link.

We use cookies to manage your shopping session, personalize your experience, and enable you to retrieve your shopping cart at any time.

Privacy Statement for SMS/MMS Communications
Affinity Home Medical respects your privacy and is committed to protecting your personal information. When you opt in to receive SMS or MMS messages from us, we collect and use your phone number solely to provide:

• Updates on your orders and deliveries

• Service appointment reminders

• Notifications about account or service-related issues

• Promotional offers (if you opt in to marketing texts)

We do not share, sell, or rent your phone number or other personal information to third parties for marketing purposes. Affinity Home Medical and trusted service providers will only use your phone number to deliver the services you have requested, or as required by law.

You can stop receiving SMS/MMS messages anytime by replying STOP. For assistance, reply HELP or contact us directly at 801-906-3900 or info@affinitydme.com.

5. Links
Our site may contain links to third-party websites. Affinity Home Medical is not responsible for these external sites' operation, content, or privacy practices.

6. Copyright and Trademark Notice
Unless otherwise noted, all content on this site—including text, design, logos, graphics, icons, and images—is the exclusive property of Affinity Home Medical. Copyright © 2006–present. All rights reserved. Content may be used solely for shopping or ordering on this site. No material may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed without prior written permission. Unauthorized use of site materials may violate copyright, trademark, and other laws and could result in civil or criminal penalties.